Consumers County Mutual Insurance Company

Evaluate Texas Auto Insurance by Consumers County Mutual Insurance Company

Compare with Others
Total Policies

238,516

(2023)
Total Complaints

480

2018-Present
Confirmed Complaints

70

2018-Present
2023: 6
Complaint Index

0.45

Resolution Time Distribution

121

Under 30 Days

120

30-60 Days

115

60-90 Days

124

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 466 70.0 days
Business Auto 10 102.0 days
Truckers Policy 0 0.0 days
Other 4 66.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 30, 2025 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
Dec. 6, 2024 Claim Denial Automobile Information Furnished; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Nov. 25, 2024 Premium Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
Nov. 22, 2024 Claim Delays Automobile Claim Settled; Information Furnished Pending Confirmed
Oct. 30, 2024 Claim Delays Automobile Information Furnished; Corrective Action Taken; Non-Renewal Rescinded Pending Confirmed
Oct. 25, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Oct. 10, 2024 Claim Denial Automobile Question of Fact; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Oct. 3, 2024 Customer Service Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Sept. 30, 2024 Customer Service Automobile Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Sept. 27, 2024 Claim Delays Automobile Corrective Action Taken; Information Furnished Pending Confirmed
Sept. 26, 2024 Claim Denial Automobile Company Position Upheld; Question of Fact; Information Furnished Pending Not Confirmed
Sept. 25, 2024 Premium Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
Sept. 20, 2024 Claim Delays Automobile Additional Monies Received; Information Furnished Pending Not Confirmed
Sept. 4, 2024 Claim Denial Automobile Corrective Action Taken; Information Furnished; Additional Payment Expected Pending Confirmed
Aug. 26, 2024 Claim Delays Automobile Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed