Consumers County Mutual Insurance Company

Evaluate Texas Auto Insurance by Consumers County Mutual Insurance Company

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Total Policies

208,859

(2024)
Total Complaints

484

2018-Present
Confirmed Complaints

72

2018-Present
2024: 16
Complaint Index

0.72

Resolution Time Distribution

121

Under 30 Days

122

30-60 Days

115

60-90 Days

126

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 469 70.0 days
Business Auto 11 103.0 days
Truckers Policy 0 0.0 days
Other 4 66.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 10, 2025 Claim Delays Automobile Information Furnished; Question of Fact; Additional Payment Expected Pending Not Confirmed
Jan. 30, 2025 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
Jan. 30, 2025 Claim Delays Automobile Contract Language/Legal Issue; Additional Payment Expected; Information Furnished Pending Confirmed
Dec. 6, 2024 Claim Denial Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Nov. 25, 2024 Premium Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
Nov. 22, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Confirmed
Nov. 18, 2024 Claim Delays Automobile Additional Payment Expected; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Nov. 18, 2024 Other Automobile Information Furnished; Corrective Action Taken Pending Confirmed
Oct. 30, 2024 Claim Delays Automobile Information Furnished; Corrective Action Taken; Non-Renewal Rescinded Pending Confirmed
Oct. 25, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Oct. 10, 2024 Claim Denial Automobile Company Position Upheld; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Oct. 3, 2024 Customer Service Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Sept. 30, 2024 Customer Service Automobile Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Sept. 27, 2024 Claim Delays Automobile Corrective Action Taken; Information Furnished Pending Confirmed
Sept. 26, 2024 Claim Denial Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed