Concert Insurance Company

Evaluate Texas Auto Insurance by Concert Insurance Company

Compare with Others
Total Policies

13

(2023)
Total Complaints

98

2018-Present
Confirmed Complaints

18

2018-Present
2023: 1
Complaint Index

1364.56

Resolution Time Distribution

15

Under 30 Days

18

30-60 Days

16

60-90 Days

49

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 96 93.0 days
Business Auto 2 39.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Sept. 18, 2023 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Confirmed
June 28, 2023 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
June 13, 2023 Claim Delays Automobile Information Furnished; Claim Settled; Contract Language/Legal Issue Pending Not Confirmed
May 22, 2023 Claim Delays Automobile Company Position Upheld; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
May 18, 2023 Claim Delays Automobile Question of Fact; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Jan. 30, 2023 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Additional Payment Expected Pending Not Confirmed
Nov. 23, 2022 Claim Delays Automobile Information Furnished; Additional Payment Expected; Question of Fact Pending Not Confirmed
Oct. 28, 2022 Claim Delays Automobile Corrective Action Taken; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Sept. 30, 2022 Customer Service Automobile Additional Payment Expected; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
July 27, 2022 Claim Delays Automobile Policy Not In Force; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
June 14, 2022 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed
March 23, 2022 Claim Denial Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
March 21, 2022 Claim Delays Automobile Question of Fact Pending Not Confirmed
March 1, 2022 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Oct. 18, 2021 Customer Service Automobile Information Furnished Pending Not Confirmed