Colonial County Mutual Insurance Company

Evaluate Texas Auto Insurance by Colonial County Mutual Insurance Company

Compare with Others
Total Policies

34,043

(2024)
Total Complaints

242

2018-Present
Confirmed Complaints

37

2018-Present
2024: 2
Complaint Index

0.55

Resolution Time Distribution

71

Under 30 Days

46

30-60 Days

54

60-90 Days

71

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 231 68.0 days
Business Auto 5 74.0 days
Truckers Policy 0 0.0 days
Other 6 85.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 4, 2025 Claim Delays Automobile Information Furnished; Additional Payment Expected; Question of Fact Pending Not Confirmed
Dec. 18, 2024 Claim Delays Automobile Information Furnished; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Nov. 1, 2024 Premium Automobile Premium Refunded; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Sept. 16, 2024 Claim Delays Automobile Claim Settled; Corrective Action Taken; Non-Renewal Rescinded Pending Confirmed
Sept. 9, 2024 Claim Denial Automobile Claim Settled; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Sept. 3, 2024 Claim Delays Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
Aug. 21, 2024 Claim Delays Automobile Claim Settled; Corrective Action Taken; Information Furnished Pending Confirmed
July 31, 2024 Claim Denial Automobile Contract Language/Legal Issue; Information Furnished; Claim Settled Pending Confirmed
July 25, 2024 Claim Delays Automobile Company Position Upheld; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
July 5, 2024 Premium Automobile Information Furnished Pending Not Confirmed
June 6, 2024 Customer Service Automobile Contract Language/Legal Issue; Information Furnished; Additional Monies Received Pending Not Confirmed
May 16, 2024 Claim Delays Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed
April 17, 2024 Settlement Automobile Information Furnished; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
April 15, 2024 Premium Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
April 9, 2024 Claim Denial Automobile Company Position Upheld; Question of Fact Pending Not Confirmed