Chubb National Insurance Company
Evaluate Texas Auto Insurance by Chubb National Insurance Company
Total Policies
8,888
(2023)Total Complaints
10
2018-PresentConfirmed Complaints
3
2018-Present2023: 0
Complaint Index
0.00
Resolution Time Distribution
2
Under 30 Days2
30-60 Days3
60-90 Days3
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 8 | 68.0 days |
Business Auto | 2 | 102.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Jan. 3, 2025 | Claim Delays | Automobile | Corrective Action Taken; Additional Payment Expected; Information Furnished | Pending | Confirmed |
May 16, 2024 | Claim Delays | Automobile | Additional Payment Expected; Information Furnished | Pending | Confirmed |
April 11, 2024 | Claim Delays | Automobile | Claim Settled; Question of Fact; Information Furnished | Pending | Not Confirmed |
June 27, 2023 | Claim Delays | Automobile | Question of Fact | Pending | Not Confirmed |
Sept. 19, 2022 | Settlement | Automobile | Question of Fact; Information Furnished | Pending | Not Confirmed |
Nov. 20, 2020 | Other | Automobile | Information Furnished; Question of Fact | Pending | Not Confirmed |
Dec. 2, 2019 | Claim Delays | Automobile | Question of Fact | Pending | Not Confirmed |
Nov. 14, 2019 | Claim Delays | Automobile | Question of Fact | Pending | Not Confirmed |
Oct. 31, 2018 | Claim Delays | Automobile | Corrective Action Taken; Additional Monies Received | Pending | Confirmed |
July 30, 2018 | Claim Delays | Automobile | Claim Settled; Question of Fact | Pending | Not Confirmed |