Central Mutual Insurance Company

Evaluate Texas Auto Insurance by Central Mutual Insurance Company

Compare with Others
Total Policies

7,620

(2023)
Total Complaints

18

2018-Present
Confirmed Complaints

2

2018-Present
2023: 1
Complaint Index

2.33

Resolution Time Distribution

3

Under 30 Days

5

30-60 Days

5

60-90 Days

5

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 15 60.0 days
Business Auto 3 97.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 5, 2024 Claim Delays Automobile Question of Fact; Claim Settled Pending Not Confirmed
Aug. 7, 2023 Other Automobile Non-Renewal Rescinded; Corrective Action Taken; Information Furnished Pending Confirmed
May 8, 2023 Claim Delays Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
March 13, 2023 Claim Denial Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
March 8, 2023 Other Automobile Information Furnished Pending Not Confirmed
Sept. 27, 2021 Claim Delays Automobile Additional Monies Received; Claim Settled Pending Not Confirmed
Dec. 14, 2020 Customer Service Automobile Additional Payment Expected; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Dec. 7, 2020 Claim Delays Automobile Contract Language/Legal Issue; Additional Payment Expected Pending Not Confirmed
Aug. 12, 2020 Other Automobile Contract Language/Legal Issue Pending Not Confirmed
Aug. 3, 2020 Claim Delays Automobile Additional Monies Received; Question of Fact Pending Not Confirmed
March 5, 2020 Claim Delays Automobile Claim Settled Pending Not Confirmed
Jan. 29, 2020 Claim Delays Automobile Claim Settled Pending Not Confirmed
Nov. 14, 2019 Claim Delays Automobile Question of Fact Pending Not Confirmed
Oct. 30, 2019 Claim Denial Automobile Question of Fact Pending Not Confirmed
Oct. 3, 2019 Claim Denial Automobile Contract Language/Legal Issue Pending Not Confirmed