Canal Insurance Company

Evaluate Texas Auto Insurance by Canal Insurance Company

Compare with Others
Total Policies

2,638

(2024)
Total Complaints

25

2018-Present
Confirmed Complaints

3

2018-Present
2024: 1
Complaint Index

3.56

Resolution Time Distribution

7

Under 30 Days

7

30-60 Days

7

60-90 Days

4

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 4 10.0 days
Business Auto 12 63.0 days
Truckers Policy 9 69.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Nov. 22, 2024 Premium Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Oct. 10, 2024 Claim Delays Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Sept. 13, 2024 Premium Automobile Question of Fact; Information Furnished Pending Not Confirmed
July 11, 2024 Premium Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
July 5, 2024 Claim Delays Automobile Information Furnished; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
July 1, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
Jan. 4, 2024 Claim Delays Automobile Question of Fact; Corrective Action Taken; Additional Monies Received Pending Confirmed
July 25, 2023 Claim Delays Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed
June 23, 2023 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
June 23, 2023 Premium Automobile Information Furnished; Question of Fact Pending Not Confirmed
June 13, 2023 Customer Service Automobile Question of Fact; Claim Settled Pending Not Confirmed
March 3, 2023 Claim Delays Automobile Contract Language/Legal Issue Pending Not Confirmed
Nov. 9, 2022 Claim Delays Automobile Information Furnished Pending Confirmed
Oct. 17, 2022 Other Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Oct. 6, 2022 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue; Additional Payment Expected Pending Not Confirmed