Canal Insurance Company
Evaluate Texas Auto Insurance by Canal Insurance Company
Total Policies
3,660
(2023)Total Complaints
24
2018-PresentConfirmed Complaints
3
2018-Present2023: 1
Complaint Index
4.85
Resolution Time Distribution
7
Under 30 Days7
30-60 Days7
60-90 Days3
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 4 | 10.0 days |
Business Auto | 11 | 54.0 days |
Truckers Policy | 9 | 69.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Nov. 22, 2024 | Premium | Automobile | Contract Language/Legal Issue; Information Furnished | Pending | Not Confirmed |
Sept. 13, 2024 | Premium | Automobile | Information Furnished; Question of Fact | Pending | Not Confirmed |
July 11, 2024 | Premium | Automobile | Contract Language/Legal Issue; Company Position Upheld; Information Furnished | Pending | Not Confirmed |
July 5, 2024 | Claim Delays | Automobile | Information Furnished; Company Position Upheld; Contract Language/Legal Issue | Pending | Not Confirmed |
July 1, 2024 | Claim Delays | Automobile | Additional Payment Expected; Information Furnished | Pending | Not Confirmed |
Jan. 4, 2024 | Claim Delays | Automobile | Corrective Action Taken; Question of Fact; Additional Monies Received | Pending | Confirmed |
July 25, 2023 | Claim Delays | Automobile | Question of Fact; Company Position Upheld; Information Furnished | Pending | Not Confirmed |
June 23, 2023 | Claim Delays | Automobile | Information Furnished; Contract Language/Legal Issue | Pending | Not Confirmed |
June 23, 2023 | Premium | Automobile | Information Furnished; Question of Fact | Pending | Not Confirmed |
June 13, 2023 | Customer Service | Automobile | Claim Settled; Question of Fact | Pending | Not Confirmed |
March 3, 2023 | Claim Delays | Automobile | Contract Language/Legal Issue | Pending | Not Confirmed |
Nov. 9, 2022 | Claim Delays | Automobile | Information Furnished | Pending | Confirmed |
Oct. 17, 2022 | Other | Automobile | Information Furnished; Contract Language/Legal Issue | Pending | Not Confirmed |
Oct. 6, 2022 | Claim Delays | Automobile | Question of Fact; Additional Payment Expected; Contract Language/Legal Issue | Pending | Not Confirmed |
May 23, 2022 | Settlement | Automobile | No Jurisdiction; Information Furnished | Pending | Not Confirmed |