Berkshire Hathaway Direct Insurance Company

Evaluate Texas Auto Insurance by Berkshire Hathaway Direct Insurance Company

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Total Policies

1,617

(2024)
Total Complaints

59

2018-Present
Confirmed Complaints

11

2018-Present
2024: 4
Complaint Index

23.25

Resolution Time Distribution

12

Under 30 Days

21

30-60 Days

18

60-90 Days

8

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 6 47.0 days
Business Auto 44 61.0 days
Truckers Policy 9 56.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Dec. 2, 2024 Claim Delays Automobile Contract Language/Legal Issue; Additional Monies Received; Question of Fact Pending Confirmed
Oct. 24, 2024 Claim Denial Automobile Question of Fact; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Oct. 17, 2024 Claim Delays Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Oct. 4, 2024 Claim Delays Automobile Claim Settled; Additional Monies Received; Contract Language/Legal Issue Pending Not Confirmed
Oct. 1, 2024 Claim Delays Automobile Question of Fact; Additional Payment Expected; Contract Language/Legal Issue Pending Not Confirmed
Aug. 30, 2024 Claim Delays Automobile Information Furnished; Claim Settled; Question of Fact Pending Not Confirmed
Aug. 27, 2024 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
June 7, 2024 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
May 8, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
May 7, 2024 Premium Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
April 24, 2024 Claim Delays Automobile Additional Monies Received; Information Furnished Pending Confirmed
April 24, 2024 Claim Delays Automobile Complaint Withdrawn; Claim Settled Pending Not Confirmed
March 27, 2024 Claim Delays Automobile Company Position Upheld; Question of Fact; Information Furnished Pending Not Confirmed
March 12, 2024 Claim Delays Automobile Corrective Action Taken; Claim Settled; Question of Fact Pending Confirmed
March 11, 2024 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed