Berkshire Hathaway Direct Insurance Company

Evaluate Texas Auto Insurance by Berkshire Hathaway Direct Insurance Company

Compare with Others
Total Policies

1,078

(2023)
Total Complaints

57

2018-Present
Confirmed Complaints

11

2018-Present
2023: 2
Complaint Index

32.91

Resolution Time Distribution

12

Under 30 Days

21

30-60 Days

18

60-90 Days

6

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 6 47.0 days
Business Auto 43 59.0 days
Truckers Policy 8 45.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Dec. 2, 2024 Claim Delays Automobile Contract Language/Legal Issue; Additional Monies Received; Question of Fact Pending Confirmed
Oct. 17, 2024 Claim Delays Automobile Question of Fact; Information Furnished; Additional Payment Expected Pending Not Confirmed
Oct. 1, 2024 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact; Additional Payment Expected Pending Not Confirmed
Aug. 30, 2024 Claim Delays Automobile Claim Settled; Information Furnished; Question of Fact Pending Not Confirmed
Aug. 27, 2024 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
June 7, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
May 8, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
May 7, 2024 Premium Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
April 24, 2024 Claim Delays Automobile Claim Settled; Complaint Withdrawn Pending Not Confirmed
April 24, 2024 Claim Delays Automobile Information Furnished; Additional Monies Received Pending Confirmed
March 27, 2024 Claim Delays Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed
March 12, 2024 Claim Delays Automobile Corrective Action Taken; Question of Fact; Claim Settled Pending Confirmed
March 11, 2024 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
March 1, 2024 Premium Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Jan. 10, 2024 Claim Delays Automobile Additional Payment Expected; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed