Auto Club Indemnity Company

Evaluate Texas Auto Insurance by Auto Club Indemnity Company

Compare with Others
Total Policies

None

(2024)
Total Complaints

30

2018-Present
Confirmed Complaints

3

2018-Present
2024: None
Complaint Index

Resolution Time Distribution

8

Under 30 Days

9

30-60 Days

8

60-90 Days

5

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 29 64.0 days
Business Auto 1 62.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Dec. 3, 2024 Customer Service Automobile Contract Language/Legal Issue; Company Position Upheld; Question of Fact Pending Not Confirmed
May 20, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
May 10, 2024 Claim Delays Automobile Company Position Upheld; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
March 20, 2024 Claim Delays Automobile Claim Settled; Question of Fact; Information Furnished Pending Not Confirmed
March 15, 2024 Claim Delays Automobile Claim Settled; Information Furnished Pending Not Confirmed
March 12, 2024 Claim Delays Automobile Contract Language/Legal Issue; Claim Settled; Company Position Upheld Pending Not Confirmed
March 5, 2024 Settlement Automobile Claim Settled; Company Position Upheld; Question of Fact Pending Not Confirmed
Feb. 20, 2024 Settlement Automobile Additional Monies Received; Information Furnished; Claim Settled Pending Not Confirmed
Feb. 2, 2024 Settlement Automobile Claim Settled; Company Position Upheld; Information Furnished Pending Not Confirmed
Feb. 1, 2024 Claim Delays Automobile Additional Monies Received Pending Not Confirmed
Jan. 25, 2024 Claim Delays Automobile Claim Settled Pending Not Confirmed
Jan. 23, 2024 Customer Service Automobile Additional Payment Expected; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Jan. 2, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
Dec. 5, 2023 Claim Delays Automobile Information Furnished; Claim Settled; Additional Monies Received Pending Not Confirmed
Nov. 16, 2023 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed