Auto Club County Mutual Insurance Company

Evaluate Texas Auto Insurance by Auto Club County Mutual Insurance Company

Compare with Others
Total Policies

237,471

(2023)
Total Complaints

763

2018-Present
Confirmed Complaints

156

2018-Present
2023: 30
Complaint Index

2.24

Resolution Time Distribution

200

Under 30 Days

198

30-60 Days

182

60-90 Days

183

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 750 65.0 days
Business Auto 8 97.0 days
Truckers Policy 0 0.0 days
Other 5 138.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 10, 2025 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
Jan. 23, 2025 Other Automobile Corrective Action Taken; Information Furnished Pending Confirmed
Jan. 21, 2025 Claim Delays Automobile Information Furnished; Additional Monies Received Pending Not Confirmed
Jan. 13, 2025 Claim Delays Automobile Claim Settled; Information Furnished; Question of Fact Pending Not Confirmed
Dec. 17, 2024 Customer Service Automobile Question of Fact; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Dec. 10, 2024 Settlement Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Dec. 6, 2024 Claim Delays Automobile Information Furnished; Company Position Upheld Pending Confirmed
Dec. 5, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Nov. 25, 2024 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
Nov. 25, 2024 Claim Delays Automobile Information Furnished; Claim Settled; Contract Language/Legal Issue Pending Not Confirmed
Nov. 4, 2024 Claim Delays Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed
Oct. 24, 2024 Claim Delays Automobile Information Furnished; Additional Monies Received Pending Not Confirmed
Oct. 16, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Confirmed
Oct. 15, 2024 Claim Denial Automobile Policy Issued/Restored; Company Position Upheld; Question of Fact Pending Not Confirmed
Oct. 15, 2024 Premium Automobile Company Position Upheld; Contract Language/Legal Issue; Premium Refunded Pending Not Confirmed