Arch Insurance Company

Evaluate Texas Auto Insurance by Arch Insurance Company

Compare with Others
Total Policies

2,019

(2023)
Total Complaints

21

2018-Present
Confirmed Complaints

3

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

8

Under 30 Days

6

30-60 Days

1

60-90 Days

6

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 4 40.0 days
Business Auto 15 58.0 days
Truckers Policy 2 66.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Oct. 15, 2024 Claim Delays Automobile Question of Fact; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Sept. 10, 2024 Premium Automobile Contract Language/Legal Issue; Question of Fact; Additional Payment Expected Pending Not Confirmed
Aug. 9, 2024 Claim Delays Automobile Additional Payment Expected; Corrective Action Taken Pending Confirmed
March 15, 2024 Claim Delays Automobile Additional Monies Received; Information Furnished; Additional Payment Expected Pending Not Confirmed
March 8, 2024 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
Jan. 25, 2024 Claim Denial Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Jan. 17, 2024 Claim Delays Automobile Company Position Upheld; Question of Fact; Information Furnished Pending Not Confirmed
Dec. 6, 2023 Claim Denial Automobile Corrective Action Taken; Claim Settled; Contract Language/Legal Issue Pending Confirmed
Nov. 28, 2023 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
Oct. 10, 2023 Claim Delays Automobile Question of Fact; Information Furnished Pending Not Confirmed
June 5, 2023 Customer Service Automobile Question of Fact; Claim Settled; Additional Payment Expected Pending Not Confirmed
Oct. 11, 2022 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
July 6, 2021 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
March 9, 2021 Claim Delays Automobile Contract Language/Legal Issue Pending Not Confirmed
Jan. 11, 2021 Claim Delays Automobile Question of Fact Pending Not Confirmed