Arch Insurance Company
Evaluate Texas Auto Insurance by Arch Insurance Company
Total Policies
2,019
(2023)Total Complaints
21
2018-PresentConfirmed Complaints
3
2018-Present2023: 0
Complaint Index
0.00
Resolution Time Distribution
8
Under 30 Days6
30-60 Days1
60-90 Days6
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 4 | 40.0 days |
Business Auto | 15 | 58.0 days |
Truckers Policy | 2 | 66.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Oct. 15, 2024 | Claim Delays | Automobile | Question of Fact; Company Position Upheld; Contract Language/Legal Issue | Pending | Not Confirmed |
Sept. 10, 2024 | Premium | Automobile | Contract Language/Legal Issue; Question of Fact; Additional Payment Expected | Pending | Not Confirmed |
Aug. 9, 2024 | Claim Delays | Automobile | Additional Payment Expected; Corrective Action Taken | Pending | Confirmed |
March 15, 2024 | Claim Delays | Automobile | Additional Monies Received; Information Furnished; Additional Payment Expected | Pending | Not Confirmed |
March 8, 2024 | Claim Delays | Automobile | Information Furnished; Question of Fact | Pending | Not Confirmed |
Jan. 25, 2024 | Claim Denial | Automobile | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | Pending | Not Confirmed |
Jan. 17, 2024 | Claim Delays | Automobile | Company Position Upheld; Question of Fact; Information Furnished | Pending | Not Confirmed |
Dec. 6, 2023 | Claim Denial | Automobile | Corrective Action Taken; Claim Settled; Contract Language/Legal Issue | Pending | Confirmed |
Nov. 28, 2023 | Claim Delays | Automobile | Information Furnished; Question of Fact | Pending | Not Confirmed |
Oct. 10, 2023 | Claim Delays | Automobile | Question of Fact; Information Furnished | Pending | Not Confirmed |
June 5, 2023 | Customer Service | Automobile | Question of Fact; Claim Settled; Additional Payment Expected | Pending | Not Confirmed |
Oct. 11, 2022 | Claim Delays | Automobile | Information Furnished; Question of Fact | Pending | Not Confirmed |
July 6, 2021 | Claim Delays | Automobile | Information Furnished; Contract Language/Legal Issue; Question of Fact | Pending | Not Confirmed |
March 9, 2021 | Claim Delays | Automobile | Contract Language/Legal Issue | Pending | Not Confirmed |
Jan. 11, 2021 | Claim Delays | Automobile | Question of Fact | Pending | Not Confirmed |