Amica Property and Casualty Insurance Company

Evaluate Texas Auto Insurance by Amica Property and Casualty Insurance Company

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Total Policies

2,876

(2023)
Total Complaints

17

2018-Present
Confirmed Complaints

2

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

5

Under 30 Days

5

30-60 Days

3

60-90 Days

4

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 17 65.0 days
Business Auto 0 0.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
April 11, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished; Claim Settled Pending Not Confirmed
Feb. 8, 2024 Customer Service Automobile Information Furnished; Additional Monies Received; Claim Settled Pending Not Confirmed
Aug. 29, 2023 Customer Service Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
July 19, 2023 Claim Delays Automobile Claim Settled; Information Furnished; Question of Fact Pending Not Confirmed
May 10, 2023 Claim Delays Automobile Additional Monies Received; Additional Payment Expected; Question of Fact Pending Not Confirmed
Oct. 10, 2022 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
April 25, 2022 Claim Delays Automobile Claim Settled Pending Not Confirmed
March 2, 2022 Claim Delays Automobile Additional Monies Received; Premium Refunded; Question of Fact Pending Not Confirmed
Feb. 1, 2022 Claim Delays Automobile Additional Monies Received; Claim Settled Pending Not Confirmed
Jan. 28, 2022 Settlement Automobile Question of Fact; Claim Settled Pending Not Confirmed
Sept. 9, 2021 Other Automobile Contract Language/Legal Issue; Company Position Upheld; Question of Fact Pending Not Confirmed
June 14, 2021 Premium Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
Dec. 23, 2019 Settlement Automobile Question of Fact Pending Not Confirmed
Oct. 1, 2019 Customer Service Automobile Information Furnished Pending Not Confirmed
April 18, 2019 Claim Delays Automobile Additional Monies Received Pending Not Confirmed