Amica Mutual Insurance Company

Evaluate Texas Auto Insurance by Amica Mutual Insurance Company

Compare with Others
Total Policies

49,818

(2023)
Total Complaints

138

2018-Present
Confirmed Complaints

26

2018-Present
2023: 5
Complaint Index

1.78

Resolution Time Distribution

33

Under 30 Days

31

30-60 Days

37

60-90 Days

37

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 137 68.0 days
Business Auto 1 175.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Dec. 4, 2024 Customer Service Automobile Information Furnished; Question of Fact; Company Position Upheld Pending Not Confirmed
Nov. 19, 2024 Claim Denial Automobile Additional Monies Received; Information Furnished; Question of Fact Pending Confirmed
Nov. 6, 2024 Claim Denial Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
Oct. 21, 2024 Premium Automobile Premium Refunded; Information Furnished; Corrective Action Taken Pending Confirmed
July 29, 2024 Claim Delays Automobile Question of Fact; Additional Payment Expected; Information Furnished Pending Not Confirmed
July 10, 2024 Claim Delays Automobile Question of Fact; Claim Settled; Contract Language/Legal Issue Pending Not Confirmed
July 5, 2024 Premium Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
June 4, 2024 Claim Delays Automobile Question of Fact; Claim Settled; Information Furnished Pending Not Confirmed
May 6, 2024 Premium Automobile Premium Refunded; Corrective Action Taken Pending Confirmed
March 27, 2024 Claim Delays Automobile Additional Monies Received; Additional Payment Expected; Question of Fact Pending Confirmed
March 25, 2024 Premium Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
March 5, 2024 Claim Delays Automobile Additional Monies Received; Information Furnished Pending Confirmed
Feb. 23, 2024 Claim Denial Automobile Company Position Upheld; Question of Fact Pending Not Confirmed
Feb. 21, 2024 Claim Delays Automobile Corrective Action Taken; Claim Settled; Information Furnished Pending Confirmed
Jan. 3, 2024 Claim Delays Automobile Claim Settled; Information Furnished; Question of Fact Pending Not Confirmed