AMERICAN SOUTHERN INSURANCE COMPANY
Evaluate Texas Auto Insurance by AMERICAN SOUTHERN INSURANCE COMPANY
Total Policies
201
(2023)Total Complaints
5
2018-PresentConfirmed Complaints
0
2018-Present2023: 0
Complaint Index
0.00
Resolution Time Distribution
1
Under 30 Days2
30-60 Days1
60-90 Days1
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 0 | 0.0 days |
Business Auto | 4 | 64.0 days |
Truckers Policy | 1 | 71.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
March 31, 2022 | Claim Denial | Automobile | Contract Language/Legal Issue | Pending | Not Confirmed |
April 15, 2021 | Claim Denial | Automobile | Question of Fact; Company Position Upheld | Pending | Not Confirmed |
Jan. 27, 2021 | Claim Delays | Automobile | Contract Language/Legal Issue; Question of Fact | Pending | Not Confirmed |
Feb. 27, 2019 | Premium | Automobile | Company Position Upheld | Pending | Not Confirmed |
Aug. 29, 2018 | Premium | Automobile | Contract Language/Legal Issue | Pending | Not Confirmed |