American Mercury Insurance Company

Evaluate Texas Auto Insurance by American Mercury Insurance Company

Compare with Others
Total Policies

None

(2023)
Total Complaints

11

2018-Present
Confirmed Complaints

3

2018-Present
2023: None
Complaint Index

Resolution Time Distribution

3

Under 30 Days

4

30-60 Days

3

60-90 Days

1

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 11 49.0 days
Business Auto 0 0.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Aug. 27, 2024 Settlement Automobile Additional Payment Expected; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Aug. 29, 2023 Claim Delays Automobile Additional Payment Expected; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
June 1, 2023 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Confirmed
Nov. 2, 2022 Claim Delays Automobile Claim Settled; Additional Monies Received; Information Furnished Pending Not Confirmed
Aug. 2, 2022 Customer Service Automobile Company Position Upheld; Question of Fact; Information Furnished Pending Not Confirmed
Feb. 7, 2022 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Jan. 27, 2022 Settlement Automobile Additional Monies Received Pending Not Confirmed
Dec. 21, 2021 Customer Service Automobile Question of Fact Pending Not Confirmed
Dec. 2, 2021 Claim Denial Automobile Additional Monies Received Pending Confirmed
Sept. 28, 2021 Settlement Automobile Claim Settled; Question of Fact Pending Not Confirmed
Feb. 5, 2021 Claim Delays Automobile Corrective Action Taken; Additional Payment Expected Pending Confirmed