AMERICAN INTER-FIDELITY EXCHANGE

Evaluate Texas Auto Insurance by AMERICAN INTER-FIDELITY EXCHANGE

Compare with Others
Total Policies

61

(2023)
Total Complaints

11

2018-Present
Confirmed Complaints

3

2018-Present
2023: 1
Complaint Index

290.81

Resolution Time Distribution

3

Under 30 Days

2

30-60 Days

2

60-90 Days

4

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 1 24.0 days
Business Auto 6 100.0 days
Truckers Policy 4 59.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Oct. 30, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
Sept. 20, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished; Question of Fact Pending Not Confirmed
Aug. 15, 2023 Other Automobile Failure to Timely Respond Pending Confirmed
Dec. 27, 2022 Claim Delays Automobile Complaint Withdrawn; Claim Settled Pending Not Confirmed
Sept. 28, 2022 Claim Delays Automobile Company Position Upheld; Question of Fact; Contract Language/Legal Issue Pending Not Confirmed
Aug. 30, 2021 Customer Service Automobile Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Sept. 13, 2019 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Aug. 5, 2019 Claim Delays Automobile Question of Fact Pending Not Confirmed
July 24, 2019 Claim Delays Automobile Information Furnished Pending Not Confirmed
Jan. 8, 2019 Claim Denial Automobile Claim Settled Pending Confirmed
May 11, 2018 Claim Delays Automobile Claim Settled Pending Confirmed