American Family Connect Property and Casualty Insurance Company

Evaluate Texas Auto Insurance by American Family Connect Property and Casualty Insurance Company

Compare with Others
Total Policies

37,793

(2023)
Total Complaints

69

2018-Present
Confirmed Complaints

11

2018-Present
2023: 2
Complaint Index

0.94

Resolution Time Distribution

14

Under 30 Days

19

30-60 Days

17

60-90 Days

19

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 68 71.0 days
Business Auto 1 40.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 29, 2025 Customer Service Automobile Question of Fact; Information Furnished Pending Not Confirmed
Jan. 10, 2025 Claim Delays Automobile Additional Payment Expected; Corrective Action Taken Pending Confirmed
Nov. 15, 2024 Premium Automobile Premium Refunded Pending Not Confirmed
Nov. 7, 2024 Premium Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
Sept. 6, 2024 Premium Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
July 3, 2024 Settlement Automobile Claim Settled; Information Furnished Pending Confirmed
June 3, 2024 Other Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
May 30, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected; Corrective Action Taken Pending Confirmed
May 29, 2024 Premium Automobile Contract Language/Legal Issue; Question of Fact; Information Furnished Pending Not Confirmed
April 29, 2024 Claim Delays Automobile Information Furnished; Corrective Action Taken; Company Position Upheld Pending Confirmed
April 10, 2024 Customer Service Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
March 19, 2024 Other Automobile Information Furnished; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
March 8, 2024 Premium Automobile Information Furnished; Corrective Action Taken; Premium Refunded Pending Confirmed
Feb. 28, 2024 Claim Denial Automobile Policy Not In Force; Company Position Upheld; Information Furnished Pending Not Confirmed
Jan. 18, 2024 Customer Service Automobile Information Furnished; Company Position Upheld Pending Not Confirmed