American Family Connect Property and Casualty Insurance Company
Evaluate Texas Auto Insurance by American Family Connect Property and Casualty Insurance Company
Total Policies
37,793
(2023)Total Complaints
69
2018-PresentConfirmed Complaints
11
2018-Present2023: 2
Complaint Index
0.94
Resolution Time Distribution
14
Under 30 Days19
30-60 Days17
60-90 Days19
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 68 | 71.0 days |
Business Auto | 1 | 40.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Jan. 29, 2025 | Customer Service | Automobile | Question of Fact; Information Furnished | Pending | Not Confirmed |
Jan. 10, 2025 | Claim Delays | Automobile | Additional Payment Expected; Corrective Action Taken | Pending | Confirmed |
Nov. 15, 2024 | Premium | Automobile | Premium Refunded | Pending | Not Confirmed |
Nov. 7, 2024 | Premium | Automobile | Contract Language/Legal Issue; Company Position Upheld; Information Furnished | Pending | Not Confirmed |
Sept. 6, 2024 | Premium | Automobile | Information Furnished; Contract Language/Legal Issue | Pending | Not Confirmed |
July 3, 2024 | Settlement | Automobile | Claim Settled; Information Furnished | Pending | Confirmed |
June 3, 2024 | Other | Automobile | Company Position Upheld; Contract Language/Legal Issue; Information Furnished | Pending | Not Confirmed |
May 30, 2024 | Claim Delays | Automobile | Information Furnished; Additional Payment Expected; Corrective Action Taken | Pending | Confirmed |
May 29, 2024 | Premium | Automobile | Contract Language/Legal Issue; Question of Fact; Information Furnished | Pending | Not Confirmed |
April 29, 2024 | Claim Delays | Automobile | Information Furnished; Corrective Action Taken; Company Position Upheld | Pending | Confirmed |
April 10, 2024 | Customer Service | Automobile | Information Furnished; Company Position Upheld | Pending | Not Confirmed |
March 19, 2024 | Other | Automobile | Information Furnished; Company Position Upheld; Contract Language/Legal Issue | Pending | Not Confirmed |
March 8, 2024 | Premium | Automobile | Information Furnished; Corrective Action Taken; Premium Refunded | Pending | Confirmed |
Feb. 28, 2024 | Claim Denial | Automobile | Policy Not In Force; Company Position Upheld; Information Furnished | Pending | Not Confirmed |
Jan. 18, 2024 | Customer Service | Automobile | Information Furnished; Company Position Upheld | Pending | Not Confirmed |