American Family Connect Property and Casualty Insurance Company

Evaluate Texas Auto Insurance by American Family Connect Property and Casualty Insurance Company

Total Policies

37,793

(2023)
Total Complaints

69

2018-Present
Confirmed Complaints

11

2018-Present
2023: 2
Complaint Index

0.94

Resolution Time Distribution

14

Under 30 Days

19

30-60 Days

17

60-90 Days

19

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 68 71.0 days
Business Auto 1 40.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 29, 2025 Customer Service Automobile Question of Fact; Information Furnished Pending Not Confirmed
Jan. 10, 2025 Claim Delays Automobile Additional Payment Expected; Corrective Action Taken Pending Confirmed
Nov. 15, 2024 Premium Automobile Premium Refunded Pending Not Confirmed
Nov. 7, 2024 Premium Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
Sept. 6, 2024 Premium Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
July 3, 2024 Settlement Automobile Claim Settled; Information Furnished Pending Confirmed
June 3, 2024 Other Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
May 30, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected; Corrective Action Taken Pending Confirmed
May 29, 2024 Premium Automobile Contract Language/Legal Issue; Question of Fact; Information Furnished Pending Not Confirmed
April 29, 2024 Claim Delays Automobile Information Furnished; Corrective Action Taken; Company Position Upheld Pending Confirmed
April 10, 2024 Customer Service Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
March 19, 2024 Other Automobile Information Furnished; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
March 8, 2024 Premium Automobile Information Furnished; Corrective Action Taken; Premium Refunded Pending Confirmed
Feb. 28, 2024 Claim Denial Automobile Policy Not In Force; Company Position Upheld; Information Furnished Pending Not Confirmed
Jan. 18, 2024 Customer Service Automobile Information Furnished; Company Position Upheld Pending Not Confirmed