American Access Casualty Company

Evaluate Texas Auto Insurance by American Access Casualty Company

Compare with Others
Total Policies

60,350

(2023)
Total Complaints

972

2018-Present
Confirmed Complaints

120

2018-Present
2023: 12
Complaint Index

3.53

Resolution Time Distribution

279

Under 30 Days

236

30-60 Days

188

60-90 Days

269

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 959 66.0 days
Business Auto 13 42.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
March 3, 2025 Settlement Automobile No Jurisdiction; Record Only; Referred To Pending Not Confirmed
Feb. 18, 2025 Customer Service Automobile Claim Settled; Information Furnished; Additional Payment Expected Pending Not Confirmed
Feb. 4, 2025 Customer Service Automobile Contract Language/Legal Issue; Corrective Action Taken; Additional Payment Expected Pending Confirmed
Jan. 30, 2025 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
Jan. 22, 2025 Claim Delays Automobile Additional Payment Expected; Information Furnished; Question of Fact Pending Not Confirmed
Dec. 27, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished; Question of Fact Pending Not Confirmed
Dec. 2, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Nov. 21, 2024 Claim Delays Automobile Additional Payment Expected; Question of Fact; Information Furnished Pending Not Confirmed
Oct. 30, 2024 Settlement Automobile Question of Fact; Information Furnished Pending Not Confirmed
Oct. 29, 2024 Claim Delays Automobile Information Furnished Pending Not Confirmed
Oct. 18, 2024 Customer Service Automobile Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Sept. 30, 2024 Premium Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
Aug. 28, 2024 Settlement Automobile Corrective Action Taken; Claim Settled; Information Furnished Pending Confirmed
Aug. 21, 2024 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Aug. 5, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed