American Access Casualty Company
Evaluate Texas Auto Insurance by American Access Casualty Company
Total Policies
60,350
(2023)Total Complaints
972
2018-PresentConfirmed Complaints
120
2018-Present2023: 12
Complaint Index
3.53
Resolution Time Distribution
279
Under 30 Days236
30-60 Days188
60-90 Days269
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 959 | 66.0 days |
Business Auto | 13 | 42.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
March 3, 2025 | Settlement | Automobile | No Jurisdiction; Record Only; Referred To | Pending | Not Confirmed |
Feb. 18, 2025 | Customer Service | Automobile | Claim Settled; Information Furnished; Additional Payment Expected | Pending | Not Confirmed |
Feb. 4, 2025 | Customer Service | Automobile | Contract Language/Legal Issue; Corrective Action Taken; Additional Payment Expected | Pending | Confirmed |
Jan. 30, 2025 | Claim Delays | Automobile | Information Furnished; Question of Fact | Pending | Not Confirmed |
Jan. 22, 2025 | Claim Delays | Automobile | Additional Payment Expected; Information Furnished; Question of Fact | Pending | Not Confirmed |
Dec. 27, 2024 | Claim Delays | Automobile | Company Position Upheld; Information Furnished; Question of Fact | Pending | Not Confirmed |
Dec. 2, 2024 | Claim Delays | Automobile | Information Furnished; Contract Language/Legal Issue; Question of Fact | Pending | Not Confirmed |
Nov. 21, 2024 | Claim Delays | Automobile | Additional Payment Expected; Question of Fact; Information Furnished | Pending | Not Confirmed |
Oct. 30, 2024 | Settlement | Automobile | Question of Fact; Information Furnished | Pending | Not Confirmed |
Oct. 29, 2024 | Claim Delays | Automobile | Information Furnished | Pending | Not Confirmed |
Oct. 18, 2024 | Customer Service | Automobile | Contract Language/Legal Issue; Company Position Upheld | Pending | Not Confirmed |
Sept. 30, 2024 | Premium | Automobile | Contract Language/Legal Issue; Information Furnished; Company Position Upheld | Pending | Not Confirmed |
Aug. 28, 2024 | Settlement | Automobile | Corrective Action Taken; Claim Settled; Information Furnished | Pending | Confirmed |
Aug. 21, 2024 | Claim Delays | Automobile | Information Furnished; Contract Language/Legal Issue | Pending | Not Confirmed |
Aug. 5, 2024 | Claim Delays | Automobile | Information Furnished; Claim Settled | Pending | Not Confirmed |