ALLSTATE INDEMNITY COMPANY

Evaluate Texas Auto Insurance by ALLSTATE INDEMNITY COMPANY

Compare with Others
Total Policies

71,399

(2023)
Total Complaints

197

2018-Present
Confirmed Complaints

26

2018-Present
2023: 1
Complaint Index

0.25

Resolution Time Distribution

51

Under 30 Days

48

30-60 Days

36

60-90 Days

62

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 191 69.0 days
Business Auto 4 52.0 days
Truckers Policy 0 0.0 days
Other 2 192.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Jan. 23, 2025 Claim Delays Automobile Question of Fact; Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
Nov. 26, 2024 Claim Delays Automobile Claim Settled; Information Furnished; Question of Fact Pending Not Confirmed
Oct. 14, 2024 Customer Service Automobile Question of Fact; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Aug. 19, 2024 Premium Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
July 29, 2024 Other Automobile Information Furnished; Question of Fact Pending Not Confirmed
July 24, 2024 Claim Delays Automobile Company Position Upheld; Claim Settled Pending Not Confirmed
July 24, 2024 Claim Delays Automobile Information Furnished; Additional Monies Received; Question of Fact Pending Not Confirmed
July 18, 2024 Settlement Automobile Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
July 16, 2024 Claim Delays Automobile Additional Payment Expected; Question of Fact; Information Furnished Pending Not Confirmed
July 1, 2024 Claim Delays Automobile Information Furnished; Question of Fact; Claim Settled Pending Not Confirmed
May 20, 2024 Customer Service Automobile Claim Settled; Information Furnished; Additional Payment Expected Pending Not Confirmed
April 4, 2024 Claim Delays Automobile Company Position Upheld; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
April 1, 2024 Premium Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
April 1, 2024 Claim Delays Automobile Claim Settled; Information Furnished; Corrective Action Taken Pending Confirmed
March 25, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed