ALLSTATE FIRE AND CASUALTY INSURANCE COMPANY

Evaluate Texas Auto Insurance by ALLSTATE FIRE AND CASUALTY INSURANCE COMPANY

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Total Policies

759,602

(2024)
Total Complaints

3085

2018-Present
Confirmed Complaints

417

2018-Present
2024: 77
Complaint Index

0.95

Resolution Time Distribution

939

Under 30 Days

752

30-60 Days

729

60-90 Days

665

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 3018 61.0 days
Business Auto 53 80.0 days
Truckers Policy 0 0.0 days
Other 14 60.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
March 3, 2025 Premium Automobile Contract Language/Legal Issue; Company Position Upheld Pending Not Confirmed
March 3, 2025 Customer Service Automobile Contract Language/Legal Issue; Company Position Upheld; Question of Fact Pending Not Confirmed
Feb. 27, 2025 Claim Delays Automobile Information Furnished; Question of Fact; Additional Payment Expected Pending Not Confirmed
Feb. 27, 2025 Claim Delays Automobile Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Feb. 24, 2025 Claim Delays Automobile Additional Payment Expected; Question of Fact; Company Position Upheld Pending Not Confirmed
Feb. 24, 2025 Settlement Automobile Claim Settled; Information Furnished; Corrective Action Taken Pending Confirmed
Feb. 21, 2025 Customer Service Automobile Contract Language/Legal Issue; Information Furnished; Claim Settled Pending Not Confirmed
Feb. 18, 2025 Other Automobile Information Furnished; Contract Language/Legal Issue Pending Confirmed
Feb. 14, 2025 Settlement Automobile Question of Fact; Information Furnished; Contract Language/Legal Issue Pending Not Confirmed
Feb. 12, 2025 Claim Delays Automobile Company Position Upheld; Question of Fact; Additional Payment Expected Pending Not Confirmed
Feb. 10, 2025 Other Automobile Information Furnished; Question of Fact Pending Confirmed
Feb. 7, 2025 Customer Service Automobile Corrective Action Taken; Additional Monies Received; Information Furnished Pending Confirmed
Feb. 6, 2025 Customer Service Automobile Information Furnished; Question of Fact Pending Not Confirmed
Feb. 5, 2025 Customer Service Automobile Question of Fact; Company Position Upheld; Additional Payment Expected Pending Not Confirmed
Feb. 3, 2025 Customer Service Automobile Additional Payment Expected; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed