ALLSTATE FIRE AND CASUALTY INSURANCE COMPANY

Evaluate Texas Auto Insurance by ALLSTATE FIRE AND CASUALTY INSURANCE COMPANY

Compare with Others
Total Policies

840,833

(2023)
Total Complaints

3047

2018-Present
Confirmed Complaints

409

2018-Present
2023: 76
Complaint Index

1.60

Resolution Time Distribution

929

Under 30 Days

748

30-60 Days

724

60-90 Days

646

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 2981 61.0 days
Business Auto 52 80.0 days
Truckers Policy 0 0.0 days
Other 14 60.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 10, 2025 Other Automobile Question of Fact; Information Furnished Pending Confirmed
Feb. 7, 2025 Customer Service Automobile Corrective Action Taken; Information Furnished; Additional Payment Expected Pending Confirmed
Feb. 5, 2025 Customer Service Automobile Company Position Upheld; Additional Payment Expected; Question of Fact Pending Not Confirmed
Feb. 3, 2025 Premium Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
Feb. 3, 2025 Other Automobile Record Only Pending Not Confirmed
Feb. 3, 2025 Claim Delays Automobile Claim Settled; Information Furnished; Corrective Action Taken Pending Confirmed
Jan. 31, 2025 Customer Service Automobile Additional Payment Expected; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Jan. 30, 2025 Claim Delays Automobile Information Furnished Pending Not Confirmed
Jan. 30, 2025 Settlement Automobile Company Position Upheld; Additional Payment Expected; Information Furnished Pending Not Confirmed
Jan. 30, 2025 Premium Automobile Information Furnished; Contract Language/Legal Issue; Premium Refunded Pending Not Confirmed
Jan. 29, 2025 Customer Service Automobile Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
Jan. 27, 2025 Settlement Automobile Company Position Upheld; Claim Settled; Information Furnished Pending Not Confirmed
Jan. 23, 2025 Premium Automobile Corrective Action Taken; Information Furnished Pending Confirmed
Jan. 15, 2025 Claim Delays Automobile Information Furnished; Company Position Upheld Pending Not Confirmed
Jan. 9, 2025 Other Automobile Question of Fact; Information Furnished; Company Position Upheld Pending Not Confirmed