ALLSTATE FIRE AND CASUALTY INSURANCE COMPANY
Evaluate Texas Auto Insurance by ALLSTATE FIRE AND CASUALTY INSURANCE COMPANY
Total Policies
840,833
(2023)Total Complaints
3047
2018-PresentConfirmed Complaints
409
2018-Present2023: 76
Complaint Index
1.60
Resolution Time Distribution
929
Under 30 Days748
30-60 Days724
60-90 Days646
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 2981 | 61.0 days |
Business Auto | 52 | 80.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 14 | 60.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Feb. 10, 2025 | Other | Automobile | Question of Fact; Information Furnished | Pending | Confirmed |
Feb. 7, 2025 | Customer Service | Automobile | Corrective Action Taken; Information Furnished; Additional Payment Expected | Pending | Confirmed |
Feb. 5, 2025 | Customer Service | Automobile | Company Position Upheld; Additional Payment Expected; Question of Fact | Pending | Not Confirmed |
Feb. 3, 2025 | Premium | Automobile | Contract Language/Legal Issue; Company Position Upheld; Information Furnished | Pending | Not Confirmed |
Feb. 3, 2025 | Other | Automobile | Record Only | Pending | Not Confirmed |
Feb. 3, 2025 | Claim Delays | Automobile | Claim Settled; Information Furnished; Corrective Action Taken | Pending | Confirmed |
Jan. 31, 2025 | Customer Service | Automobile | Additional Payment Expected; Company Position Upheld; Contract Language/Legal Issue | Pending | Not Confirmed |
Jan. 30, 2025 | Claim Delays | Automobile | Information Furnished | Pending | Not Confirmed |
Jan. 30, 2025 | Settlement | Automobile | Company Position Upheld; Additional Payment Expected; Information Furnished | Pending | Not Confirmed |
Jan. 30, 2025 | Premium | Automobile | Information Furnished; Contract Language/Legal Issue; Premium Refunded | Pending | Not Confirmed |
Jan. 29, 2025 | Customer Service | Automobile | Contract Language/Legal Issue; Information Furnished | Pending | Not Confirmed |
Jan. 27, 2025 | Settlement | Automobile | Company Position Upheld; Claim Settled; Information Furnished | Pending | Not Confirmed |
Jan. 23, 2025 | Premium | Automobile | Corrective Action Taken; Information Furnished | Pending | Confirmed |
Jan. 15, 2025 | Claim Delays | Automobile | Information Furnished; Company Position Upheld | Pending | Not Confirmed |
Jan. 9, 2025 | Other | Automobile | Question of Fact; Information Furnished; Company Position Upheld | Pending | Not Confirmed |