Allstate County Mutual Insurance Company

Evaluate Texas Auto Insurance by Allstate County Mutual Insurance Company

Compare with Others
Total Policies

38,644

(2024)
Total Complaints

256

2018-Present
Confirmed Complaints

33

2018-Present
2024: 2
Complaint Index

0.49

Resolution Time Distribution

59

Under 30 Days

59

30-60 Days

49

60-90 Days

89

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 235 76.0 days
Business Auto 20 86.0 days
Truckers Policy 0 0.0 days
Other 1 85.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 24, 2025 Customer Service Automobile Claim Settled; Information Furnished; Question of Fact Pending Not Confirmed
Nov. 21, 2024 Claim Denial Automobile Question of Fact; Company Position Upheld; Contract Language/Legal Issue Pending Not Confirmed
Nov. 13, 2024 Claim Delays Automobile Information Furnished; Company Position Upheld; Question of Fact Pending Not Confirmed
Oct. 30, 2024 Settlement Automobile Information Furnished; Additional Payment Expected; Company Position Upheld Pending Not Confirmed
Oct. 14, 2024 Customer Service Automobile Company Position Upheld; Contract Language/Legal Issue; Additional Payment Expected Pending Not Confirmed
Oct. 4, 2024 Claim Delays Automobile Corrective Action Taken; Contract Language/Legal Issue; Additional Payment Expected Pending Confirmed
Aug. 19, 2024 Settlement Automobile Information Furnished; Question of Fact Pending Not Confirmed
Aug. 14, 2024 Customer Service Automobile Complaint Withdrawn Pending Not Confirmed
July 31, 2024 Claim Delays Automobile Contract Language/Legal Issue; Information Furnished; Company Position Upheld Pending Not Confirmed
July 5, 2024 Claim Delays Automobile Corrective Action Taken; Information Furnished; Claim Settled Pending Confirmed
June 12, 2024 Settlement Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
June 7, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected; Additional Monies Received Pending Not Confirmed
May 24, 2024 Claim Delays Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
March 12, 2024 Premium Automobile Question of Fact; Company Position Upheld; Information Furnished Pending Not Confirmed
March 4, 2024 Claim Denial Automobile Company Position Upheld; Additional Payment Expected; Information Furnished Pending Not Confirmed