Allstate County Mutual Insurance Company

Evaluate Texas Auto Insurance by Allstate County Mutual Insurance Company

Compare with Others
Total Policies

48,865

(2023)
Total Complaints

254

2018-Present
Confirmed Complaints

33

2018-Present
2023: 3
Complaint Index

1.09

Resolution Time Distribution

58

Under 30 Days

59

30-60 Days

49

60-90 Days

88

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 234 76.0 days
Business Auto 19 89.0 days
Truckers Policy 0 0.0 days
Other 1 85.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Nov. 13, 2024 Claim Delays Automobile Information Furnished; Company Position Upheld; Question of Fact Pending Not Confirmed
Oct. 30, 2024 Settlement Automobile Information Furnished; Company Position Upheld; Additional Payment Expected Pending Not Confirmed
Oct. 14, 2024 Customer Service Automobile Contract Language/Legal Issue; Company Position Upheld; Additional Payment Expected Pending Not Confirmed
Oct. 4, 2024 Claim Delays Automobile Contract Language/Legal Issue; Additional Payment Expected; Corrective Action Taken Pending Confirmed
Aug. 19, 2024 Settlement Automobile Information Furnished; Question of Fact Pending Not Confirmed
Aug. 14, 2024 Customer Service Automobile Complaint Withdrawn Pending Not Confirmed
July 31, 2024 Claim Delays Automobile Company Position Upheld; Contract Language/Legal Issue; Information Furnished Pending Not Confirmed
July 5, 2024 Claim Delays Automobile Claim Settled; Information Furnished; Corrective Action Taken Pending Confirmed
June 12, 2024 Settlement Automobile Additional Payment Expected; Information Furnished Pending Not Confirmed
June 7, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished; Additional Monies Received Pending Not Confirmed
May 24, 2024 Claim Delays Automobile Contract Language/Legal Issue; Company Position Upheld; Information Furnished Pending Not Confirmed
March 12, 2024 Premium Automobile Question of Fact; Information Furnished; Company Position Upheld Pending Not Confirmed
March 4, 2024 Claim Denial Automobile Company Position Upheld; Additional Payment Expected; Information Furnished Pending Not Confirmed
March 4, 2024 Claim Denial Automobile Company Position Upheld; Information Furnished Pending Not Confirmed
Feb. 22, 2024 Premium Automobile Information Furnished; Question of Fact Pending Not Confirmed