Allmerica Financial Benefit Insurance Company

Evaluate Texas Auto Insurance by Allmerica Financial Benefit Insurance Company

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Total Policies

1,683

(2023)
Total Complaints

10

2018-Present
Confirmed Complaints

2

2018-Present
2023: 1
Complaint Index

10.54

Resolution Time Distribution

1

Under 30 Days

2

30-60 Days

2

60-90 Days

5

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 2 78.0 days
Business Auto 8 81.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
July 31, 2023 Premium Automobile Premium Refunded; Information Furnished Pending Confirmed
July 14, 2023 Customer Service Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
June 3, 2022 Claim Delays Automobile Additional Payment Expected; Contract Language/Legal Issue Pending Not Confirmed
July 8, 2020 Claim Denial Automobile Company Position Upheld; Policy Not In Force; Question of Fact Pending Not Confirmed
Oct. 22, 2019 Claim Delays Automobile Contract Language/Legal Issue; Additional Payment Expected Pending Not Confirmed
Sept. 5, 2019 Claim Delays Automobile Additional Payment Expected; Question of Fact Pending Not Confirmed
Oct. 17, 2018 Premium Automobile Contract Language/Legal Issue Pending Not Confirmed
Oct. 2, 2018 Claim Delays Automobile Claim Settled Pending Not Confirmed
Feb. 7, 2018 Claim Delays Automobile Additional Monies Received; Claim Settled Pending Confirmed
Jan. 2, 2018 Claim Denial Automobile Question of Fact Pending Not Confirmed