ACUITY, A MUTUAL INSURANCE COMPANY

Evaluate Texas Auto Insurance by ACUITY, A MUTUAL INSURANCE COMPANY

Compare with Others
Total Policies

8,156

(2023)
Total Complaints

11

2018-Present
Confirmed Complaints

0

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

4

Under 30 Days

4

30-60 Days

2

60-90 Days

1

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 4 42.0 days
Business Auto 7 52.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Sept. 6, 2024 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
June 18, 2024 Claim Denial Automobile Information Furnished; Company Position Upheld; Question of Fact Pending Not Confirmed
March 6, 2024 Claim Delays Automobile Record Only Pending Not Confirmed
Jan. 26, 2024 Claim Delays Automobile Additional Monies Received; Contract Language/Legal Issue; Question of Fact Pending Not Confirmed
Jan. 3, 2024 Claim Delays Automobile Contract Language/Legal Issue; Additional Payment Expected; Question of Fact Pending Not Confirmed
March 20, 2023 Premium Automobile Information Furnished Pending Not Confirmed
Oct. 7, 2022 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
April 29, 2022 Claim Delays Automobile Additional Payment Expected; Contract Language/Legal Issue Pending Not Confirmed
July 21, 2021 Claim Delays Automobile Question of Fact Pending Not Confirmed
Nov. 16, 2020 Claim Delays Automobile Question of Fact; Additional Payment Expected Pending Not Confirmed
Jan. 8, 2018 Claim Delays Automobile Contract Language/Legal Issue Pending Not Confirmed