Ace American Insurance Company

Evaluate Texas Auto Insurance by Ace American Insurance Company

Compare with Others
Total Policies

2,119

(2024)
Total Complaints

104

2018-Present
Confirmed Complaints

13

2018-Present
2024: 4
Complaint Index

17.74

Resolution Time Distribution

35

Under 30 Days

34

30-60 Days

18

60-90 Days

17

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 30 45.0 days
Business Auto 73 60.0 days
Truckers Policy 1 50.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Feb. 20, 2025 Claim Delays Automobile Additional Payment Expected; Information Furnished; Question of Fact Pending Not Confirmed
Feb. 12, 2025 Claim Delays Automobile Question of Fact; Corrective Action Taken; Additional Payment Expected Pending Confirmed
Dec. 23, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished; Corrective Action Taken Pending Confirmed
Dec. 9, 2024 Settlement Automobile Claim Settled; Information Furnished Pending Not Confirmed
Nov. 7, 2024 Claim Delays Automobile Information Furnished; Corrective Action Taken Pending Confirmed
Oct. 14, 2024 Settlement Automobile Additional Payment Expected; Information Furnished; Additional Monies Received Pending Not Confirmed
Oct. 4, 2024 Claim Delays Automobile Information Furnished; Corrective Action Taken; Additional Payment Expected Pending Confirmed
Sept. 9, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
Aug. 9, 2024 Claim Delays Automobile Information Furnished; Additional Payment Expected Pending Not Confirmed
July 29, 2024 Claim Delays Automobile Referred To; Information Furnished Pending Not Confirmed
July 16, 2024 Claim Delays Automobile Information Furnished; Question of Fact Pending Not Confirmed
June 26, 2024 Claim Delays Automobile Information Furnished; Claim Settled Pending Not Confirmed
June 25, 2024 Claim Delays Automobile Additional Payment Expected; Information Furnished Pending Confirmed
June 5, 2024 Claim Delays Automobile Information Furnished; Question of Fact; Claim Settled Pending Confirmed
May 6, 2024 Claim Delays Automobile Record Only Pending Not Confirmed