ACCC Insurance Company

Evaluate Texas Auto Insurance by ACCC Insurance Company

Compare with Others
Total Policies

None

(2023)
Total Complaints

482

2018-Present
Confirmed Complaints

93

2018-Present
2023: None
Complaint Index

Resolution Time Distribution

38

Under 30 Days

101

30-60 Days

101

60-90 Days

242

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 472 90.0 days
Business Auto 10 61.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Nov. 6, 2024 Customer Service Automobile Information Furnished Pending Not Confirmed
May 2, 2023 Claim Delays Automobile Referred To Pending Not Confirmed
Oct. 28, 2022 Claim Delays Automobile Information Furnished; Additional Payment Expected; Question of Fact Pending Not Confirmed
July 5, 2022 Claim Delays Automobile Contract Language/Legal Issue; Question of Fact; Additional Payment Expected Pending Not Confirmed
May 17, 2022 Customer Service Automobile Question of Fact Pending Not Confirmed
April 13, 2022 Claim Delays Automobile Contract Language/Legal Issue Pending Not Confirmed
March 11, 2022 Claim Denial Automobile Contract Language/Legal Issue; Company Position Upheld; Policy Not In Force Pending Not Confirmed
Jan. 14, 2022 Customer Service Automobile Question of Fact; Information Furnished Pending Not Confirmed
Sept. 2, 2021 Settlement Automobile Question of Fact Pending Not Confirmed
Aug. 31, 2021 Premium Automobile Contract Language/Legal Issue; Information Furnished Pending Confirmed
July 26, 2021 Other Automobile Information Furnished; Additional Monies Received; Question of Fact Pending Not Confirmed
July 21, 2021 Claim Delays Automobile Information Furnished Pending Not Confirmed
July 7, 2021 Claim Delays Automobile Question of Fact Pending Not Confirmed
July 7, 2021 Customer Service Automobile Question of Fact Pending Confirmed
May 25, 2021 Customer Service Automobile Question of Fact Pending Not Confirmed