Acadia Insurance Company
Evaluate Texas Auto Insurance by Acadia Insurance Company
Total Policies
381
(2023)Total Complaints
6
2018-PresentConfirmed Complaints
0
2018-Present2023: 0
Complaint Index
0.00
Resolution Time Distribution
4
Under 30 Days2
30-60 Days0
60-90 Days0
Over 90 DaysComplaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type | Complaints | Resolution Time |
---|---|---|
Individual Private Pass | 3 | 5.0 days |
Business Auto | 3 | 38.0 days |
Truckers Policy | 0 | 0.0 days |
Other | 0 | 0.0 days |
Resolution Success Factors
What Makes a Successful Claim?
- Complete documentation improves success rate by 40%
- Early reporting (within 24 hours) speeds up resolution
- Regular follow-up reduces resolution time by 25%
- Written communication maintains better record
Best Practices
Photos, videos, and written records
Within 24 hours of incident
Every 5-7 days on open claims
All communication and expenses
Recent Complaints & Resolutions
Date | Type | Coverage | Resolution | Time | Status |
---|---|---|---|---|---|
Dec. 18, 2023 | Customer Service | Automobile | Question of Fact; Claim Settled; Information Furnished | Pending | Not Confirmed |
Aug. 18, 2023 | Customer Service | Automobile | Additional Payment Expected; Question of Fact | Pending | Not Confirmed |
May 10, 2023 | Claim Delays | Automobile | Information Furnished | Pending | Not Confirmed |
May 2, 2023 | Claim Delays | Automobile | Question of Fact; Additional Monies Received | Pending | Not Confirmed |
Nov. 3, 2020 | Claim Delays | Automobile | Additional Monies Received; Information Furnished; Question of Fact | Pending | Not Confirmed |
Nov. 1, 2018 | Claim Delays | Automobile | Additional Payment Expected | Pending | Not Confirmed |