Acadia Insurance Company

Evaluate Texas Auto Insurance by Acadia Insurance Company

Total Policies

381

(2023)
Total Complaints

6

2018-Present
Confirmed Complaints

0

2018-Present
2023: 0
Complaint Index

0.00

Resolution Time Distribution

4

Under 30 Days

2

30-60 Days

0

60-90 Days

0

Over 90 Days
Complaint Sources
Monthly Auto Insurance Complaint Trends
Auto Coverage Type Analysis
Coverage Type Complaints Resolution Time
Individual Private Pass 3 5.0 days
Business Auto 3 38.0 days
Truckers Policy 0 0.0 days
Other 0 0.0 days
Resolution Success Factors
What Makes a Successful Claim?
  • Complete documentation improves success rate by 40%
  • Early reporting (within 24 hours) speeds up resolution
  • Regular follow-up reduces resolution time by 25%
  • Written communication maintains better record
Best Practices
Document Everything

Photos, videos, and written records

Report Promptly

Within 24 hours of incident

Follow Up

Every 5-7 days on open claims

Keep Records

All communication and expenses

Recent Complaints & Resolutions
Date Type Coverage Resolution Time Status
Dec. 18, 2023 Customer Service Automobile Question of Fact; Claim Settled; Information Furnished Pending Not Confirmed
Aug. 18, 2023 Customer Service Automobile Additional Payment Expected; Question of Fact Pending Not Confirmed
May 10, 2023 Claim Delays Automobile Information Furnished Pending Not Confirmed
May 2, 2023 Claim Delays Automobile Question of Fact; Additional Monies Received Pending Not Confirmed
Nov. 3, 2020 Claim Delays Automobile Additional Monies Received; Information Furnished; Question of Fact Pending Not Confirmed
Nov. 1, 2018 Claim Delays Automobile Additional Payment Expected Pending Not Confirmed